Coming Soon

As I mentioned in our recent newsletter, we are very excited about the new hosting services we can now deliver to our clients. Our goal is to be your single phone call for all your IT needs. These new services are another step to meet that goal.

Over the coming weeks, we will continue to expand our mail server offerings. Through our partnership with Own Web Now, we will be able to offer expanded mail server support on the Exchange Defender TM platform. The new product updates will deliver benefits to your most critical business function, email, including:

• Spam blocking eliminates spam before it reaches your mail server
  
• Individual management of your spam filters so each user can decide what they want blocked or delivered
  
• Scan of outgoing email for potential viruses
  
• Protection from Real Time Blacklists mean your mail will be delivered
  
• Live Archive Feature allowing you access to your exchange email even if your server goes down
  

Email has become the most critical application for small businesses. Protecting your email is the most critical component of your security and disaster recovery plan. For only pennies/ day you can protect your most important business application and sleep safe knowing your email is protected both in your mailbox and as it travels around the globe.

Another example of how we support your business with best-in-show IT solutions.

Who is Running Your Business?

As a small business owner, I find it is a constant battle between am I running my business, or is my business running me? Unfortunately it seems often times it is the latter. As the owner, it is your vision, your passion, and your dedication that your customers see. That passion is what your customers buy. It is nearly impossible to get that same commitment to translate to the rest of your organization. Because of this, we often find ourselves in the role of technician within our business. Whether that business is technology support, marketing, accounting, financial planning, you name it, we often find ourselves in the role of delivering the product or service because we are the face of our company. That is what our customers see and that is what they expect. To a certain extent we become trapped by our own dedication and success.

 
 

Not too long ago, I read a great book called E-Myth. I consider it an owner's manual for business owners. The book paints the picture of becoming trapped in your own business and how to get out. It creates a road map for how to work on your business instead of working in your business. It is a book I recommend to any small business owner.

 
 

During the summer months our tech support calls drop off due to vacations and just general down time. This is the time of year I turn my focus on the company. I use this time to try and improve the way we do business. This summer I have been using the time to develop our company operations manual. The intent is to develop a blueprint for how we do everything. From how we handle each service request to how we install each server. The goal is to create excellent customer service for everyone, every time. Regardless of whether it is the owner, or the help desk manager, every client should be treated the same, and treated well.

 
 

It is not an easy endeavor, but it is critical. As technology levels the playing field and competition becomes stiffer, we must continue to remind our clients why doing business with us is different. We must remind them that doing business with us is better for their business.

 
 

There is still time before the summer ends to take some time to yourself and ask the questions:

Is my business running me?

What steps can I take to be in control of it?

 
 

Read the E-Myth. It will really give you things to think about and how to change.

Webex Manager Security Threat

The US Computer Emergency Readiness Team has issued an alert related to the Webex Meeting Manager.  A security vulnerability has been discovered in the Active X Control that can allow a remote user to execute code remotely  US-CERT.  Webex has addressed the issue with the latest version of their Meeting Manager.  Users are encouraged to update their software before attending their next online meeting.  Webex download